Frequently Asked Questions
How are you different to other digital agencies?
We offer a satisfaction guarantee, and a process that is founded on a marketing strategy that's tailored to your situation. You see anyone can come up with a website these days... But will the messages, offers and brand personality build a profitable niche for you or just be another average website solution- invisible and unremarkable like the others out there?
Are you competitive?
Yes. We regularly secret shop our competitors to confirm we are price competitive.
How do I know you'll make the right brand for me?
We’ve done it for hundreds of other clients.
How will you get my marketing mix correct?
We perform a detailed business performance review for exisiting businesses before we commence. For start up businesses we have developed our N-Vision system of strategic goal setting and business planning that forms part of our process.
What market research do you perform?
We include attitudinal surveys, key word testing, and website heat mapping to explore boundaries and test assumptions.
Do you have a Guarantee?
We want our clients to be completely satisfied, that's why we offer a 100% satisfaction guarantee. If you are unhappy with any aspect of our work we will rework it until you are delighted.
What if we don't like the designs?
If you reject the initial designs we will prepare more in a style to better suit your requirements. If you still dislike the designs we will refund your deposit and part company.
What if I’m not sure I have the right trading name?
We will design a new name for your firm or product. We have designed hundreds of fresh, innovative and respected names over the years.
Do I own the designs when we're finished?
Yes. You will automatically receive full ownership rights to your logo and related designs upon full payment. We’ll supply a letter of assignment on request.
Do you print?
Yes we have the best print rates you are likely to find.
Can we have our own printer print for us?
Yes of course. Your designs will be made available to anyone you decide to use. Our print prices are excellent value for money and we have hundreds of satisfied print customers. Compare our prices and decide for yourself.
Can’t you just polish up our existing website for us?
Yes. We offer an enhancement service for websites. Sometimes a new front page and improved navigation makes a world of difference. But for a real online strategy consider the full design services. The difference in cost between a fix up and a fresh new site with the latest software is often not a great deal.